Legal notice
Seller: Small Planet Co., Ltd.
Representative Director: Hiroki Yoshino
Operations Manager: Kohei Kanie
Store Name: HERE!! [Official] Online Store
Postal Code: 192-0904
Address: 2-2-13 Koyasu-cho, Hachioji City, Tokyo
Contact Information
[Customer Service Center]
Email: support@here-creators.com
Phone: 06-6131-7119
(Weekdays 10:00 AM–6:00 PM / Closed on weekends and holidays)
Website URL
https://www.here-creators.com
Selling Price Listed on each product page.
All displayed prices include tax.
Additional Fees 【Shipping Fees - Standard Shipping】
Hokkaido, Honshu, Shikoku, Kyushu: 770 yen (tax included)
Okinawa and remote islands: 1,650 yen (tax included)
【Shipping Fees - Nekopos Shipping】
Flat rate of 390 yen (tax included) nationwide
Free shipping on orders of 5,500 yen (tax included) or more.
Delivery Time We will ship your order within 3 business days after order confirmation.
Items that are out of stock will be shipped once they arrive.
Payment Methods We accept credit card payments.
We accept VISA, MasterCard, American Express, JCB, Diners Club, and Discover. (We only accept one-time payments.)
Payment is finalized upon completion of your order and will be charged to your account in accordance with the terms and conditions of your credit card issuer.
Defective Products We take every precaution to ensure the quality of the products we deliver. However, in the unlikely event that a product is damaged during shipping, is incorrect due to our error, or is defective, please contact us within 7 days of receipt.
We will contact you with instructions on how to return the item.
Once we receive the returned item and verify its condition, we will replace it with a new one at our expense.
Please feel free to contact us with any questions or inquiries regarding our products.
Returns and Refunds Except in cases where the product is defective, we do not accept returns for any reason other than customer convenience.
Please refer here for details.
Return Deadline You must contact us within 7 days of receiving the product. (However, this applies only to items that are unused and show signs of a defect.)
Return Shipping Costs If the item is defective or damaged during shipping, we will cover the return shipping costs.
Business Hours Weekdays 10:00 AM – 6:00 PM
Excluding weekends, holidays, year-end and New Year’s holidays, Golden Week, summer vacation, and irregular holidays.
*We may be closed without prior notice.
We accept orders and inquiries 24 hours a day, 365 days a year (excluding system maintenance, etc.), but order processing and responses to inquiries will be handled sequentially starting the next business day.